“People hear your words of truth, but the feel your words of kindness… I am defining kindness as being a loving and respectful person” (Before You Hit Send page 63). Our first concern in communicating with others is to be truthful; but when you communicate truth without love and respect, you are not communicating at all because people will not listen to someone who is disrespectful and rude. In this message, we will look at several motivations for communicating with kindness.